*Collection of Information*
If you browse through this site without providing us with any personal information, we will gather and store some information about your visit, such as IP address, type of browser and operating system used, date and time you access our site, pages you visit, and if you linked to our website from another website, the address of that website. This information will not identify you personally and will not be linked back to you.

Use and Sharing of Information
At no time will we sell your personally-identifiable data without your permission unless set forth in this Privacy Policy. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, dealers, agents, vendors and other third parties to help process your request; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our customers’ needs; to develop new offerings; and to alert you to new products and services (of us or our business associates) in which you may be interested. We may also combine information you provide us with information about you that is available to us internally or from other sources in order to better serve you. We do not share, sell, trade or rent your personal information to third parties for unknown reasons.

From time to time, we may place “cookies” on your personal computer. “Cookies” are small identifiers sent from a web server and stored on your computer’s hard drive, that help us to recognize you if you visit our website again. Also, our site uses cookies to track how you found our site. To protect your privacy we do not use cookies to store or transmit any personal information about you on the Internet. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies certain features of the site may not function property or at all as a result.

*Return Policy*

How long will it take for my order to be delivered?

From the date of placing the order, it takes 3-7 days for the order to be delivered based upon your location.

What Payment methods are available?

You can pay via Credit Cards, Debit Cards, Net banking, Mobile Wallets or Cash on Delivery.

Can I get my order delivered earlier?

We ship the order within 24 hours after you place the order. The rest of the time is taken by the courier companies. Therefore, it's not possible for us to deliver your orders any earlier than that.

Can I get my orders delivered at a specific time?

Delivering at a specific time may not always be an option from courier services due to their schedules. The delivery person will call you at the time of delivery. You can inform him of your availability and co-ordinate with him. If you are unable to contact him, please drop us an email letting us know of your availability.

Can I return my order if I don't like it?

Absolutely. We have a no-questions asked exchange policy. All you have to do is inform us within 48 hours after receiving the order and make sure the product has not been used.

How do I inform you about returning my Order?

Here are methods to return an order.
1. Go to the returns section in My account and select the order and product you want to return and place a return request.
2. Drop a message on WhatsApp at 8448056694 with your order number.
3. Call us on 8448056694 between 11am and 6pm.
4. Drop an email at contact@vfitrade.com.

How do I exchange my product after I have returned it?

Once we receive your product, our team will check that the product has not been used and provide you with store credits. You can use these store credits at any time in the future while placing your new order.

Can I get a refund instead of store credits?

You can get a refund only if you have made online payment. In such a case, we will transfer the amount back to the account where the payment was originally made from. In cases of orders paid with cash on delivery, we are only able to pay store credits.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL),
We use PayPal as our online payment partner which has End to End encryption for keeping your data safe. Some of the methods used to protect PayPal transactions include, TLS 1.2 only connections for logins, Certificate Pinning on web and mobile apps to ensure that your TLS connection is established to an authorized PayPal server.

If you have any questions about our Privacy Policy, please e-mail your questions to us at: contact@vfitrade.com
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